We have a 15 minute grace period. All late appointments need to be communicated through phone. If you arrive after that 15 minutes, your appt will be cancelled and charged as a no show at 100%.

We have a strict same day cancellation policy. Any cancellations made within 24 hours of your appointment will be charged 100 percent of the scheduled service. By booking your appointment, you are agreeing to this policy.

Rescheduling and cancellations must first be attempted through Vagaro. If your appointment is within 24 hours, Vagaro will no longer allow cancellations. In this case, you must call the salon 817-371-9817 and speak directly with the front desk to cancel or reschedule. If you are unable to reach the front desk, you may use the Vagaro Connect app +1 (833) 588-2420 to message your stylist and notify them of your cancellation. A confirmation is still required for the cancellation to be considered valid. Cancellations sent through social media will not be accepted.

Please arrive with your hair taken down and ready to begin the shampooing. Each appointment includes up to 1 hour for shampoo, conditioning, and detangling. Excessive detangling may require a service modification to stay within your scheduled time. Vagaro shows you how long your appointment time is. If time allows, additional detangling can be completed for an added fee with your approval.

First-time clients are booked for up to 3 hours total, including shampoo, blow dry, trim, and styling. Clients inactive for 6+ months must book as a First Time Client.

If there is any dissatisfaction, it must be communicated within 24 hours for us to address it. Give us a chance to fix what may have gone wrong so we make sure you are happy with your experience.

All product sales are final once they leave the salon or are delivered.